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Terms & Conditions

Please read all these terms and  conditions.  
As we can accept your order and  make a legally enforceable agreement without further reference to you, you  must read  these terms and conditions to  make sure that they contain all that you want and nothing that you are not  happy with.  


1. These Terms and Conditions will  apply to the purchase of the services and goods by you (the Customer or you). We  are BITEWORLD LTD whose trading name is BiteLabs  a company registered in England  and Wales under number  12565515 whose registered office  is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ with email address; (the Supplier or us or we).      

2. These are the terms on which we  sell all Services to you. By  ordering any of the Services, you agree to be bound by  these Terms and Conditions. You can only purchase the Services and  Goods from the Website if you are eligible to  enter into a contract and are at least 18 years old.


3. Consumer means an individual acting for  purposes which are wholly or mainly outside their trade, business, craft or  profession;    

4. Contract means the  legally-binding agreement between you and us for the supply of the Services;  
5.  Delivery Location means the Supplier's premises or other location where the  Services are to be supplied, as set out in the Order;  
6.  Durable Medium means paper or  email, or any other medium that allows information to be addressed personally  to  the recipient, enables the  recipient to store the information in a way accessible for future reference  for a period that is  long enough for the purposes of  the information, and allows the unchanged reproduction of the information  stored;      
7.  Goods means any goods  that we supply to you with the Services, of the number and description as set  out in the Order;  

8. Order means the  Customer's order for the Services from the Supplier as submitted following  the step by step process set out on the Website;        

9. Privacy Policy means the terms  which set out how we will deal with confidential and personal information  received from you via the Website;        

10. Services means the  services advertised on the Website, including any Goods, of the number and  description set out in  the Order;        

11. Website means our website on which the Services are advertised.  


12. The description of the Services and any Goods is as set out in  the Website, catalogues, brochures or other form of  advertisement. Any description is  for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.        

13. In the case of Services and any Goods made to your special  requirements, it is your responsibility to ensure that any  information or specification you  provide is accurate.        

14. All Services which appear on the Website are subject to  availability.        

15. We can make changes to the Services which are necessary to  comply with any applicable law or safety requirement.  We will notify you of these  changes.  

Customer responsibilities

16. You must co-operate with us in all matters relating to the  Services, provide us and our authorised employees and  representatives with access to  any premises under your control as required, provide us with all information  required to  perform the Services and obtain  any necessary licences and consents (unless otherwise agreed).  
17. Failure to comply with the above is a Customer default which  entitles us to suspend performance of the Services until  you remedy it or if you fail to  remedy it following our request, we can terminate the Contract with immediate  effect on  written notice to you.  

Personal information  

18. We retain and use all information strictly under the Privacy Policy.  
19. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you  expressly agree to this.  

Basis of Sale  

20. The description of the Services and any Goods in our website  does not constitute a contractual offer to sell the  Services or Goods. When an Order  has been submitted on the Website, we can reject it for any reason, although  we will  try to tell you the reason  without delay.        

21. The Order process is set out on the Website. Each step allows  you to check and amend any errors before submitting  the Order. It is your  responsibility to check that you have used the ordering process correctly.        

22. A Contract will be formed for the Services ordered only when  you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and  accurate and inform us  immediately of any errors. We are  not responsible for any inaccuracies in the Order placed by you. By placing  an Order  you agree to us giving you  confirmation of the Contract by means of an email with all information in it  (ie the Order  Confirmation). You will receive  the Order Confirmation within a reasonable time after making the Contract,  but in any  event not later than the delivery  of any Goods supplied under the Contract, and before performance begins of  any of the  Services.        

23. Any quotation or estimate of Fees (as defined below) is valid  for a maximum period of 7 days  from its date, unless  we expressly withdraw it at an  earlier time.        

24. No variation of the Contract, whether about description of the  Services, Fees or otherwise, can be made after it has  been entered into unless the  variation is agreed by the Customer and the Supplier in writing.
25. We intend that these Terms and Conditions apply only to a  Contract entered into by you as a Consumer. If this is not  the case, you must tell us, so  that we can provide you with a different contract with terms which are more  appropriate   for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Fees and Payment  

26. The fees (Fees) for the Services, the price of  any Goods (if not included in the Fees) and any additional delivery or  other charges is that set out on  the Website at the date we accept the Order or such other price as we may  agree in  writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.  
27. Fees and charges include VAT at the rate applicable at the time of the Order.        

28. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or  otherwise before delivery of the  Services.  


29. We will deliver the Services, including any Goods, to the  Delivery Location by the time or within the agreed period or,  failing any agreement:        
a. in the case of Services, within a reasonable time; and                 
b. in the case of Goods, without undue delay and, in any event,  not more than 30 days after the day on which the  Contract is entered into.      

30. In any case, regardless of events beyond our control, if we do  not deliver the Services on time, you can require us to  reduce the Fees or charges by an  appropriate amount (including the right to receive a refund for anything  already paid  above the reduced amount). The  amount of the reduction can, where appropriate, be up to the full amount of  the Fees or  charges.        

31. In any case, regardless of events beyond our control, if we do  not deliver the Goods on time, you can (in addition to  any other remedies) treat the  Contract at an end if:        
a. we have refused to deliver the Goods, or if delivery on time  is essential taking into account all the relevant  circumstances at the time the  Contract was made, or you said to us before the Contract was made that  delivery on  time was essential; or   b. after we have failed to deliver on time, you have specified a  later period which is appropriate to the circumstances  and we have not delivered within  that period.        

32. If you treat the Contract at an end, we will (in addition to  other remedies) promptly return all payments made under the  Contract.        

33. If you were entitled to treat the Contract at an end, but do  not do so, you are not prevented from cancelling the Order  for any Goods or rejecting Goods  that have been delivered and, if you do this, we will (in addition to other  remedies)  without delay return all payments  made under the Contract for any such cancelled or rejected Goods. If the  Goods have  been delivered, you must return  them to us or allow us to collect them from you and we will pay the costs of  this.        

34. If any Goods form a commercial unit (a unit is a commercial  unit if division of the unit would materially impair the  value of the goods or the  character of the unit) you cannot cancel or reject the Order for some of  those Goods without  also cancelling or rejecting the  Order for the rest of them.        

35. We do not generally deliver to addresses outside England and  Wales, Scotland, Northern Ireland, the Isle of Man and  Channels Islands. If, however, we  accept an Order for delivery outside that area, you may need to pay import  duties or  other taxes, as we will not pay  them.        

36. You agree we may deliver the Goods in instalments if we suffer  a shortage of stock or other genuine and fair reason,  subject to the above provisions  and provided you are not liable for extra charges.        

37. If you or your nominee fail, through no fault of ours, to take  delivery of the Services at the Delivery Location, we may  charge the reasonable costs of  storing and redelivering them.        

38. The Goods will become your responsibility from the completion  of delivery or Customer collection. You must, if  reasonably practicable, examine  the Goods before accepting them.  

Risk and Title  

39. Risk of damage to, or loss of, any Goods will pass to you when  the Goods are delivered to you.        

40. You do not own the Goods until we have received payment in  full. If full payment is overdue or a step occurs towards  your bankruptcy, we can choose,  by notice to cancel any delivery and end any right to use the Goods still  owned by  you, in which case you must  return them or allow us to collect them.  

Withdrawal and cancellation  

41. You can withdraw the Order by telling us before the Contract  is made, if you simply wish to change your mind and  without giving us a reason, and  without incurring any liability.        

42. This is a distance contract (as defined below) which has the cancellation rights (Cancellation  Rights) set out below.  These Cancellation Rights, however,  do not apply, to a contract for the following goods and services (with no  others) in  the following circumstances:        
a. goods that are made to your specifications or are clearly  personalised;  
b. goods which are liable to deteriorate or expire rapidly.        

Right to cancel        

43. Subject as stated in these Terms and Conditions, you can  cancel this contract within 14 days without giving any reason.        
44. The cancellation period will expire after 14 days from the day  on which you acquire, or a third party, other than the  carrier, indicated by you,  acquires physical possession of the last of the Goods. In a contract for the  supply of services  only (without goods), the  cancellation period will expire 14 days from the day the Contract was entered  into. In a  contract for the supply of goods  over time (ie subscriptions), the right to cancel will be 14 days after the  first delivery.        

45. To exercise the right to cancel, you must inform us of your  decision to cancel this Contract by a clear statement setting  out your decision (eg a letter  sent by post or email). You can use the attached model cancellation form, but  it is not  obligatory. In any event, you  must be able to show clear evidence of when the cancellation was made, so you  may  decide to use the model  cancellation form.        

46. You can also electronically fill in and submit the model  cancellation form or any other clear statement of the  Customer's decision to cancel the  Contract on our website . If you use this option, we will  communicate to you an  acknowledgement of receipt of such a cancellation in a Durable Medium (eg by  email) without  delay.        

47. To meet the cancellation deadline, it is sufficient for you to  send your communication concerning your exercise of the  right to cancel before the  cancellation period has expired.        

Commencement of Services in the  cancellation period        

48. We must not begin the supply of a service (being part of the  Services) before the end of the cancellation period unless  you have made an express request  for the service.        

Effects of cancellation in the  cancellation period        

49. Except as set out below, if you cancel this Contract, we will  reimburse to you all payments received from you,  including the costs of delivery  (except for the supplementary costs arising if you chose a type of delivery  other than the  least expensive type of standard  delivery offered by us).        

Payment for Services commenced  during the cancellation period        

50. Where a service is supplied (being part of the Service) before  the end of the cancellation period in response to your  express request to do so, you  must pay an amount for the supply of the service for the period for which it  is supplied,  ending with the time when we are  informed of your decision to cancel the Contract. This amount is in  proportion to  what has been supplied in  comparison with the full coverage of the Contract. This amount is to be  calculated on the  basis of the total price agreed  in the Contract or, if the total price were to be excessive, on the basis of  the market value  of the service that has been  supplied, calculated by comparing prices for equivalent services supplied by  other traders.  You will bear no cost for supply  of that service, in full or in part, in this cancellation period if that  service is not  supplied in response to such a  request.        

Deduction for Goods supplied        

51. We may make a deduction from the reimbursement for loss in  value of any Goods supplied, if the loss is the result of  unnecessary handling by you (ie handling  the Goods beyond what is necessary to establish the nature, characteristics  and functioning of the Goods: eg  it goes beyond the sort of handling that might be reasonably allowed in a  shop). This  is because you are liable for  that loss and, if that deduction is not made, you must pay us the amount of  that loss.        

Timing of reimbursement        

52. If we have not offered to collect the Goods, we will make the  reimbursement without undue delay, and not later than:  a. 14 days after the day we receive back from you any Goods  supplied, or        
b. (if earlier) 14 days after the day you provide evidence that  you have sent back the Goods.        

53. If we have offered to collect the Goods or if no Goods were  supplied or to be supplied (ie it is a contract for the supply  of services only), we will make  the reimbursement without undue delay, and not later than 14 days after the  day on  which we are informed about your  decision to cancel this Contract.        

54. We will make the reimbursement using the same means of payment  as you used for the initial transaction, unless you  have expressly agreed otherwise;  in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods        

55. If you have received Goods in connection with the Contract  which you have cancelled, you must send back the Goods   or hand them over to us at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ without  delay and in any event not later than 14 days from  the day on which you communicate to us your cancellation of this Contract.  The  deadline is met if you send back  the Goods before the period of 14 days has expired. You agree that you will  have to  bear the cost of returning the  Goods.        

56. For the purposes of these Cancellation Rights, these words  have the following meanings:        
a. distance contract means a  contract concluded between a trader and a consumer under an organised  distance sales  or service-provision scheme  without the simultaneous physical presence of the trader and the consumer,  with the  exclusive use of one or more  means of distance communication up to and including the time at which the  contract  is concluded;        
b. sales contract means a  contract under which a trader transfers or agrees to transfer the ownership  of goods to a  consumer and the consumer pays or  agrees to pay the price, including any contract that has both goods and  services as its object.

Conformity and Guarantee  

57. We have a legal duty to supply the Goods in conformity with  the Contract, and will not have conformed if it does not  meet the following obligation.        

58. Upon delivery, the Goods will:  
a. be of satisfactory quality;        
b. be reasonably fit for any particular purpose for which you buy  the Goods which, before the Contract is made, you  made known to us (unless you do  not actually rely, or it is unreasonable for you to rely, on our skill and  judgment)  and be fit for any purpose held  out by us or set out in the Contract; and        
c. conform to their description.        

59. It is not a failure to conform if the failure has its origin  in your materials.  

60. We will supply the Services with reasonable skill and care.        

61. We will immediately, or within a reasonable time, give you the  benefit of the free guarantee given by the manufacturer  of the Goods. Details of the  guarantee, including the name and address of the manufacturer, the duration  and territorial  scope of the guarantee, are set  out in the manufacturer's guarantee supplied with the Goods. This guarantee  will take  effect at the time the Goods are  delivered, and will not reduce your legal rights.        

62. In relation to the Services, anything we say or write to you,  or anything someone else says or writes to you on our  behalf, about us or about the  Services, is a term of the Contract (which we must comply with) if you take  it into account  when deciding to enter this  Contract, or when making any decision about the Services after entering into  this Contract.  Anything you take into account is  subject to anything that qualified it and was said or written to you by us or  on behalf  of us on the same occasion, and  any change to it that has been expressly agreed between us (before entering  this  Contract or later).  

Duration, termination and  suspension  

63. The Contract continues as long as it takes us to perform the  Services.        

64. Either you or we may terminate the Contract or suspend the  Services at any time by a written notice of termination or  suspension to the other if that  other:        
a. commits a serious breach, or series of breaches resulting in  a serious breach, of the Contract and the breach either  cannot be fixed or is not fixed within 30 days of the written notice; or        
b. is subject to any step towards its bankruptcy or liquidation.        

65. On termination of the Contract for any reason, any of our respective  remaining rights and liabilities will not be  affected.  

Successors and our  sub-contractors  

66. Either party can transfer the benefit of this Contract to  someone else, and will remain liable to the other for its  obligations under the Contract.  The Supplier will be liable for the acts of any sub-contractors who it  chooses to help  perform its duties.  

Circumstances beyond the control  of either party  

67. In the event of any failure by a party because of something  beyond its reasonable control:  
a. the party will advise the other party as soon as reasonably  practicable; and        
b. the party's obligations will be suspended so far as is  reasonable, provided that that party will act reasonably, and  the party will not be liable for  any failure which it could not reasonably avoid, but this will not affect the  Customer's above rights relating  to delivery (and the right to cancel below).  


68. Your privacy is critical to us. We respect your privacy and comply  with the General Data Protection Regulation with  regard to your personal  information.        

69. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy.        

70. For the purposes of these Terms and Conditions:        
a. 'Data Protection Laws' means any applicable law relating to  the processing of Personal Data, including, but not  limited to the GDPR.        
b. 'GDPR' means the UK General Data Protection Regulation.        
c. 'Data Controller', 'Personal Data' and 'Processing' shall  have the same meaning as in the GDPR.  

71. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.        

72. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal  Data in the course of providing  the Services and Goods to you, we will comply with our obligations imposed by  the  Data Protection Laws:        
a. before or at the time of collecting Personal Data, we will identify  the purposes for which information is being  collected;        b. we will only Process Personal Data for the purposes  identified;        
c. we will respect your rights in relation to your Personal Data; and        
d. we will implement technical and organisational measures to  ensure your Personal Data is secure.  

73. For any enquiries or complaints regarding data privacy, you can e-mail:

Excluding liability

74. The Supplier does not exclude liability for: (i) any  fraudulent act or omission; or (ii) death or personal injury caused by  negligence or breach of the  Supplier's other legal obligations. Subject to this, we are not liable for  (i) loss which was  not reasonably foreseeable to  both parties at the time when the Contract was made, or (ii) loss (eg loss of  profit) to your  business, trade, craft or  profession which would not be suffered by a Consumer - because we believe you  are not  buying the Services and Goods  wholly or mainly for your business, trade, craft or profession.  

Governing law, jurisdiction and complaints

75. The Contract (including any non-contractual matters) is  governed by the law of England and  Wales.  

76. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in  Scotland or Northern Ireland, in  the courts of respectively Scotland  or Northern Ireland.        

77. We try to avoid any dispute, so we deal with complaints as  follows: If a dispute occurs  customers should contact us to   find a solution. We will aim to respond with an appropriate solution within 5 working days.